Returns And Refunds at Goviteeco

At Goviteeco, your satisfaction is our top priority. We’ve created a return and refund policy that is transparent, fair, and simple—so you can shop with complete confidence.

How to Return an Item

If your item arrived damaged, defective, or different from what was described on our product page, we’re committed to resolving the issue quickly.
To begin the return process, please send your item to:

Goviteeco Returns
1157 W Orange Ave, Porterville, CA 93257, USA

Follow the steps below to ensure a smooth return experience.

Return Guidelines

1. Damaged or Incorrect Items

If you receive a faulty product or the wrong item, please contact us within 14 days of delivery.

  • We’ll provide a prepaid return shipping label
  • You can choose between a full refund or an exchange

2. General Returns or Exchanges

If you’re not satisfied for reasons unrelated to damage, you may return the item within 30 days of receipt.

To be eligible:

  • The item must be unused, in its original condition, and include all packaging, tags, and accessories
  • Return shipping costs are the responsibility of the customer
  • You must start the return via our website or by emailing us directly

3. Important Return Notes

  • We do not accept returns on customized, personalized, or final sale items
  • All returns must include proof of purchase

Refunds

Once your returned item is received and inspected, we’ll issue a refund to your original payment method. Refunds are typically processed within 7–10 business days.
You’ll receive an email confirmation once your refund is complete.

If your return falls outside the 30-day window but involves a defective item, we may still offer repair or replacement. Please contact us for assistance.

Order Cancellations

You may cancel your order within 3 hours of placing it.
After this time, production begins and we are unable to process cancellations or changes.

Missing or Delayed Refunds

If you haven’t received your refund after the standard processing time, follow these steps:

  1. Check your bank account
  2. Contact your credit card company
  3. Reach out to your bank, as delays may occur

If the issue persists, email us at contact.goviteeco@gmail.com and we’ll assist right away.

Sale Items

Please note: Only regular-priced items are eligible for refunds.
All sale items are considered final and cannot be returned or refunded.

Exchanges

We gladly offer exchanges for items that arrive damaged or defective.

To initiate an exchange:

Returning a Gift

If your item was marked as a gift at the time of purchase, you’ll receive store credit for the returned value.
If the item wasn’t marked as a gift, the refund will be issued to the original purchaser, who will also be notified of the return.

Shipping Your Return

Please ship your return to:

Goviteeco Returns
1157 W Orange Ave, Porterville, CA 93257, USA

Important reminders:

  • Return shipping fees are non-refundable
  • For returns valued over $75, we recommend using a trackable shipping service
  • Include the original invoice and use secure packaging to protect the item

Once we receive your return, we’ll process it promptly and keep you informed every step of the way.

Need Assistance?

Our customer support team is available 24/7 to help with any return or refund inquiries.
📧 Contact us anytime at: contact.goviteeco@gmail.com